The details of your Horse Brand Company Saddles guarantee are set out below:
Conditions
Your HBC Saddles guarantee becomes effective once the form below is completed.
Please retain your proof of purchase, the original receipt, and the warranty card that comes with the saddle to enable you to make a claim should you require.
Please note, a repair or replacement under the HBC Saddles guarantee will not extend your guarantee period.
¿What is covered?
We guarantee the repair or replacement of your HBC saddle (or part
thereof) at no cost, if deemed by an authorized repairer to have:
Faulty materials or workmanship within two (2) years of the date of purchase.
A breakage in the tree for a period of five (5) years from the date of purchase.
What is not covered
Normal wear and tear.
Accidental damage, faults caused by negligent use, lack of leather care or neglect.
Use of the saddle for anything other than equestrian pursuits.
Repairs or alterations carried out by third parties, not in accordance with our recommendations.
The fit of the saddle itself.
If you believe you have a claim, please:
Contact the retailer from whom you purchased your saddle to discuss your concerns.
Take the warranty card along with the original purchase receipt and the saddle to that retailer.
The retailer will then be able to assist in assessing whether your saddle has a defect covered under our guarantee.
Thereafter the retailer will then liaise with us on your behalf in relation to your warranty claim.
Once the warranty is activated, the customer will receive a free service one year after activation.
This offer is valid only for Argentina
HBC Argentina
Cochabamba 476, B1603, Villa Martelli, Provincia de Buenos Aires
